Privacy Policy

At z66, your privacy is not a formality — it is a core commitment. This Privacy Policy explains in plain terms how z66 collects, stores, uses and safeguards personal information when you visit our website, create an account, place bets, or interact with any of our services. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet and Cox's Bazar, and we take our responsibility to every one of those players seriously.

By using z66, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform. We encourage you to review this policy periodically as we may update it from time to time to reflect changes in our practices or applicable laws.

Our Privacy Commitments at a Glance

1. Information We Collect

1.1 Personal Identification Information

When you register an account with z66 or interact with our platform, we may collect the following personal information:

• Full name and date of birth (used for KYC verification and age compliance — players must be 21 or older)
• Email address and mobile phone number
• National ID or passport number (where required for identity verification)
• Residential address (city, district — e.g. Dhaka, Chittagong, Sylhet, Rajshahi)
• Payment method details, including mobile wallet identifiers for bKash, Nagad and Rocket accounts

1.2 Technical and Usage Data

When you use our platform, we automatically collect certain technical information to ensure the site functions correctly and to detect fraud or misuse:

• IP address, device type, operating system and browser version
• Pages visited, session duration, click patterns and game activity logs
• Referral source (how you arrived at z66, e.g. search engine, direct URL)
• Cookies and similar tracking technologies (see Section 5)

1.3 Communications Data

If you contact our support team — whether by email, live chat or any other channel — we retain a record of that communication to help resolve your query and improve our service quality. We do not share these communications externally unless legally compelled.

2. How We Use Your Information

z66 uses the information we collect for the following specific purposes:

• Account creation, maintenance and identity verification (KYC compliance)
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Visa and Mastercard
• Delivering and personalising your gaming experience across cricket betting, slots, live casino and other products
• Detecting, investigating and preventing fraudulent activity, money laundering and platform abuse
• Communicating with you about your account, promotions and important platform updates (with your consent where required)
• Complying with legal and regulatory obligations applicable to online gaming operations

We only process your data when we have a legitimate reason to do so, such as performing a contract with you, complying with a legal obligation or pursuing our legitimate business interests in a way that does not override your rights.

3. Sharing Your Information

z66 does not sell, rent or barter your personal data. We may share information in the following carefully defined circumstances:

3.1 Service Providers

We work with trusted third-party service providers — including payment processors, KYC verification partners, game software providers such as Pragmatic Play, Evolution Gaming, Spribe and Ezugi, and cloud hosting services — who help us operate the platform. These partners are contractually bound to process your data only on our instructions and in compliance with applicable data protection standards. They may not use your data for their own purposes.

3.2 Legal Requirements

We may disclose your personal information if required to do so by law, court order or governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights, prevent fraud, investigate suspected illegal activity or ensure the safety of our users.

3.3 Business Transfers

In the event of a merger, acquisition or sale of all or part of our business assets, your personal data may be transferred as part of that transaction. We will notify you via email or a prominent notice on our platform if such a transfer affects your data, and you will be informed of any changes to this Privacy Policy that may arise as a result.

4. Cookies and Tracking Technologies

z66 uses cookies and similar technologies to enhance your experience, maintain your session after login, and gather analytical data about how users interact with our platform. We use three main categories of cookies:

• Essential cookies — strictly necessary for the platform to function (session management, security tokens, login state)
• Analytical cookies — help us understand aggregate traffic patterns, popular games and user journeys so we can improve the platform
• Preference cookies — remember your settings such as preferred language and display options

You may configure your browser to refuse all or some cookies, or to alert you when websites set or access cookies. Please note that disabling essential cookies may prevent some parts of z66 from functioning correctly. We do not use cookies to serve third-party advertisements.

5. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. For active account holders, data is retained for the duration of the account relationship plus a period thereafter as required by applicable regulations.

If you close your account, we will retain the minimum data required to comply with anti-money-laundering regulations, resolve disputes and enforce our agreements. Data that is no longer required will be securely deleted or anonymised. You may request the deletion of your personal data at any time by contacting our support team, subject to our legal retention obligations.

6. Security of Your Data

z66 implements a range of technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, access control policies that restrict data access to authorised personnel only, and regular security audits.

While we strive to protect your personal data using commercially reasonable measures, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to responding promptly to any breach and notifying affected users in accordance with our obligations.

7. Your Rights Over Your Data

As a z66 user, you have the following rights in relation to the personal data we hold about you:

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may ask us to correct inaccurate or incomplete data
• Right to erasure — you may request deletion of your data, subject to our legal retention obligations
• Right to object — you may object to us processing your data for direct marketing purposes
• Right to data portability — you may request a machine-readable copy of your data to transfer to another provider

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all legitimate requests within a reasonable timeframe. We may ask you to verify your identity before processing any such request.

8. Payment Data and Financial Privacy

z66 supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard. When you make a financial transaction on our platform, payment details are handled through secure, encrypted payment gateways. z66 does not store your full bKash PIN, Nagad PIN, card CVV, or any other sensitive authentication credential on our servers.

Transaction records are retained as required by applicable financial regulations. We use transaction history internally to verify bonus eligibility, resolve withdrawal disputes and detect unusual account activity. This financial data is not shared with any third party except as required by law or to complete the transaction through the relevant payment processor.

9. Third-Party Links

Our platform may occasionally reference third-party services such as payment gateways or game providers. z66 is not responsible for the privacy practices of those external services. We encourage you to review the privacy policy of any third-party service before providing them with your personal information. We do not control how those third parties collect or use your data once you leave the z66 platform.

10. Age Restriction — 21+ Only

z66 is strictly an adult gaming platform. We do not knowingly collect personal information from individuals under the age of 21. If you are under 21 years of age, you are not permitted to use our services and must not submit any personal information to us. If we discover that we have inadvertently collected data from a person under 21, we will delete that information promptly. If you believe a minor has provided their details to z66, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

z66 reserves the right to modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Your continued use of z66 after any changes tothis Privacy Policy constitutes your acceptance of those changes. If you do not agree to the revised policy, you should discontinue use of the platform and may request deletion of your account data by contacting us.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way z66 handles your personal data, please contact our dedicated privacy support team. We are committed to addressing your concerns promptly and transparently.

Email: [email protected] — Our support team is available 24/7 to assist players across Bangladesh with all account and privacy-related matters.